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Francis Francis! X6 Trio Espresso Machine | 
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| Brand: Francis Francis
Buy New: $399.99 (On sale from $431.57) - $499.99 (On sale from $599.99)
Macy's  23734 reviews
Usually ships in 1-2 business days
Whole Latte Love  97 reviews
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Goodman's 7234 reviews
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Rating:  3 reviews
Legal Disclaimer: Sale Ends: 05-11-2008. You may return or exchange merchandise purchased from Macy's @ Amazon by mail only. Certain items are covered by warranty as indicated. To obtain a copy of the warranty prior to purchase, please write to: macys.com Customer Service Dept.; P.O. Box 8215; Mason, OH 45040; Small Ticket Department-Warranty;
MPN: 250732
ASIN: B000TZOCUA
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| Editorial Reviews:
Product Description
With a more casual appearance, but the same captivating flavor, this 18-bar espresso machine features a chrome and polycarbonate construction that adds a playful elegance to your countertop. With true Italian style, you'll be able to produce bold, caf?-quality espresso just the way you want it - long, normal or ristretto - with an intuitive rotation of the filter holder. One-year warranty. Model 206001.
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| Customer Reviews:
 poor illy service April 19, 2008
Katherine Schaefer
1 out of 3 found this review helpful
After reading the review about the problems with a machine ordered through Amazon, I ordered this directly from Illy. I received a unit that had clearly been used (dried coffee in the overflow drain). It had no warranty card and no instructions.
Great Little Machine January 5, 2008
Scott Caristo (nyc)
2 out of 3 found this review helpful
This is a great little espresso machine. The espresso pods are easy to work with produce a great espresso with excellent crema. This machine does the job plus it looks fantastic. A bit loud, but whatever. Very happy with this purchase.
No Customer Service February 15, 2007
R. Kelley (Chicago)
5 out of 8 found this review helpful
I bought the X6 and it made good coffee and looked great in the Kitchen. About two weeks later it began to leak. I called the customer service line for Illy, at first they told me that they would exchange the unit, but when they found out that I purchased it from Amazon they told me that I would have to send it in for repair and that would be a 4-6 week turnaround time. Illy customer service told they would send a shipping box Fed-ex to me for the return and they made me fax the original Amazon order directly to them. After two weeks no return box, no call, and no e-mail which Illy customer service had all three contacts.Illy told me to return the unit to Amazon. Could you imagine 3 weeks or more just to obtain the return packaging followed by 4-6 week repair time, and god knows how long it would take to ship back but you are talking 2-3 months without a coffee maker. The customer service agent told me quote "we are just getting are act together and we are running behind". Do not buy this product until Illy has some form of funtional customer service in this country.
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