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 enlarge | Brand: Krups
List Price: $325.00
Buy Refurbished: $135.99
You Save: $189.01 (58%)
Rating:  24 reviews
Shipping Weight (lbs): 20.3
Dimensions (in): 13.6 x 11.5 x 12.8
MPN: XP2010
Model: XP2010
UPC: 010942124412
EAN: 0010942124412
ASIN: B000FBKQ0S
Availability: Usually ships in 1-2 business days
Condition: Factory Reconditioned by Krups to New standards. We Ship Fast! - 90 Day Warranty - 30 Day Money Back Guarantee
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| Customer Reviews:
Showing reviews 6-10 of 10
 Broke after 1 Year August 24, 2008
Cynthia (CT)
Coffee maker side works well. One gripe is that the carafe design is severely flawed so it's impossible to pour a cup of coffee without spilling everywhere. After 1 year, coffee maker side still works but espresso & frother don't. The pump turns on now and doesn't shut off when we switch on the espresso side and the reservoir that catches drips just fills with water in a matter of seconds and floods the countertop. No espresso or foam can be produced. It's a shame because this machine made an excellent cup of espresso while it worked and we really loved how easy it is to use. The frother was not as powerful as we'd hoped so we had to froth the milk at least twice to get a nice foam for cappuccinos, but in the end they tasted great. My father owns an expensive Gaggia machine and said that the espresso from my Krups actually came out better than his. I just wish it had lasted longer. I'd expected a lot more from a trusted name like Krups and for the price of the machine.
 No Repair Parts Available July 28, 2008
T. Fain (Massachusetts, USA)
1 out of 1 found this review helpful
Sadly, Krups doesn't offer the most basic repair parts for this unit...including the plastic parts that are bound to break. They are also pretty nonresponsive, referring you to vendors that don't have the parts to offer. It works nicely for as long as it works but is quick to become a piece of junk. All they'd have to do is have a reasonable way to order a reasonable variety of repair parts...but, they simply don't.
 My experience with this machine has been excellent July 11, 2008
Seattle Dad (Seattle, Wa)
1 out of 1 found this review helpful
I bought this machine with reservation after reading the reviews, but for the money I couldn't find anything comparable. I wanted a sturdy professional looking machine for way less than the $500. and over I am used to seeing for pump driven machines. After living with this machine for a couple of months now, I have to say that my experience has been nothing but positive. The coffee carafe does seem a little fragile, but almost all of them do now for some reason - anyway I'm careful with it. This unit faithfully makes a couple of cups of perfect espresso every morning without any problems whatsoever. I can't see spending more money on another machine and I highly recommend this one.
LOVE IT! May 31, 2008
Chris (Atlanta GA)
1 out of 1 found this review helpful
I like this product a lot, it makes good hot espresso quickly and the coffee maker works perfectly. I have not had any quality problems what so ever. You have to read the instruction booklet as the controls are not intuitive to a first time user. After you learn the how to use the machine, it becomes apparent that this is a well designed appliance and a great value for the money. I'm willing to bet that other reviewers let the pump run without water in the tank (which ruins the pump, causing leaks) and aren't preheating the espresso side before making espresso.
3 separate units all broken May 29, 2008
Joel Fischman (columbia, md)
I used the first one for a few months and was happy with the results. Then, the machine started to turn itself on for no apparent reason. One night, it did this and then burned out.
After approx. 7 months, Krups sent me a replacement. (Don't believe them when they say the part they need will be in soon). On this second unit, the coffee-maker side did not work at all out of the box. I returned it and received a 3rd unit within a reasonable time, but only after I complained about how long it had taken the first time.
The 3rd unit worked for about a month, and then the coffee-maker side stopped working. Krups told me that I had to send it back and wait for them to inspect it to determine whose fault it was that the thing stopped working. They said this would take several weeks and that I just had to wait. I pointed out that it had been a year since I first purchased their product but had only had use of it for a few months. I told them that, in light of the history, I believed I should get a remedy without waiting several more weeks without a decent coffee/expresso maker. I asked that they either send another machine (preferably a different model) or agree to refund my money and let me buy one from somebody else. The rep said he lacked the authority to do this, but that he would have a supervisor contact me within 48 hours. I never heard from them again. I have given up.
I paid for a $300 Krups machine, believing that I was investing in a quality company. It seems to me, that I got badly used. I will buy from someone else.
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