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 enlarge
| Brand: Starbucks
List Price: $599.99
Buy New: $499.44
You Save: $100.55 (17%)
Rating:  43 reviews
Shipping Weight (lbs): 21.7
Dimensions (in): 16 x 15 x 19
MPN: 398574
Model: 398574
UPC: 762111731678
EAN: 0762111731678
ASIN: B0010Z9LI6
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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| Customer Reviews:
Showing reviews 6-10 of 10
 two out of two machines and still no froth to speak of October 4, 2008
Gina Caviar (laguna niguel, ca)
1 out of 1 found this review helpful
my first sirena, after about 2 weeks of use, stopped producing dry steam to froth my milk. I took it to starbucks and got a complete runaround and an 800 customer service number for saeco. I called saeco multiple times leaving numerous messages and could not get anyone to help me with this problem. I finally took the machine back to starbucks and basically said, "if you are going to put your name on this machine, you need to stand by it's performance"..well, that seemed to work and i was able to exchange my original sirena for a new one. well, i thought that was the end to my problems. Turns out, after a couple of months of using the second machine, I again no longer have any dry steam to froth my milk. I have a nice cup of espresso, and no foam to go with it. This is a lot of money to waste on a supposedly terrific machine. Please do not buy this, I am certain saeco knows the problem with this machine which is why they wouldnt return my calls.
I am sure that starbucks knows this as well, why do you think such an otherwise fantastic company would be so dishonest to it's customers? There are others on amazon who have left similar reviews...take that as a warning and take your checkbook somewhere else.
Not so good at frothing milk September 14, 2008
M. Morisky (Los Angeles, CA)
The excitement of using the machine was short lived. Less than a week after I purchased the Sirena the steam wand started spurting water into the milk. I primed the machine several times only to experience the same thing. I called Saeco customer service and they said that the machine was not supposed to do that. I thought that mine was an isolated incident but after reading more reviews it appears that I was not the only one. I'm disappointed.
 Two out of Two Defective September 11, 2008
V. Gelpi (Los Angeles, CA)
2 out of 2 found this review helpful
I really loved the design of this machine and for the few times I was able to use one, the espresso definitely had the "crema" you are used to in a serious coffee shop.
The steam was somewhat lacking in my opinion, though. It would not be pure steam all the time (water would be mixed-in many times even after a dry run on an empty cup) and it seemed to lack enough "stamina" and intensity to make good foam for more than a cup of milk.
Regardless, the problem is that out of two units, both were defective.
The first Sirena I bought had a faulty water tank switch (it would stop every time you made coffee, wrongly detecting an empty water tank), upon sending it back and getting a replacement from Amazon, the second one would not work at all. The unit would turn on (power button would light up) but the unit would not heat up the water. The water tank on the second unit was also cracked.
I elected to ship the second unit back and ask for a refund. I could not bring myself to trust such model any longer.
dead after 6 months August 30, 2008
K. Gruenwald (Minnesota)
1 out of 1 found this review helpful
I spent retail dollars on this thing at Christmas, around $500. It died after only 6 months of use. We took good care of it, followed the manufacturers instructions, made about 4 lattes a day. Starbucks saw me comin.
Do yourself a favor, check out the Lello 1375-MUCH cheaper. Have had it for 2 months, just as fast and just as good. It only costs about $150. It seems well built.
 Great for espresso, not so great for cappuccino & lattes July 8, 2008
cryogini (United States)
I finally had to replace my beloved Barista espresso maker, and I chose this since it had good reviews and Starbucks replaced the barista with this model. It took a couple of weeks for the machine to recognize that it had water in the tank, which was annoying, but that is no longer a problem. It warms up quickly and makes espresso very fast, but the frothing process is often frustrating. You must first put the wand into an empty cup because quite a bit of water will come out, which will ruin your milk. It doesn't happen every time, but quite often the machine will cool down during the frothing process and it will suddenly spit a lot of water into the milk, or it will suddenly stop altogether, and you have to start over. It definitely doesn't like making two pitchers of milk in a row. I find the taste of my morning cappuccino to be inconsistent -- probably due to the amount of water the frothing wand sometimes puts into the milk.
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