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| Brand: DeLonghi
Temporarily Out of Stock...
But Amazon Should Have It
Rating:  38 reviews
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 27.1
Dimensions (in): 9.4 x 16.1 x 13.5
Warranty: Full US Warranty by DeLonghi
MPN: DSM7
Model: DSM7
UPC: 044387690072
EAN: 0044387690072
ASIN: B0002XGSNI
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| Customer Reviews:
Showing reviews 6-10 of 10
like it December 11, 2007
Esther Tschetter (Stockholm,SD)
2 out of 2 found this review helpful
I believe I've had this for a year now,I've been mixing dough using 4 cups of water and it has done good. The only complaint I have is,the dough hook falls off to easy and the teflon finish is chipping off . When I got it,it looked like it would be hard to keep clean, but that is not the case at all. I really like the attachments.
 Please reconsider purchasing the DSM7 November 26, 2007
G. Maloney
12 out of 13 found this review helpful
I spent a long time researching which mixer was going to be best for me. I really liked the fact that this model had a 7qt bowl. I was impressed with how it performed, but when it broke while making a batch of cookies I was very disappointed. I drove to the nearest Delonghi repair company and they were not able to fix it. I then shipped it to Washington (because Oregon only has one Delonghi service center) and waited to hear from that company. I never heard from them after a month and they said "oh, we forgot to call...Delonghi no longer carries the part (plantetary transmission assembly)we need to fix it. So, if you want it back you need to pay for the shipping." I contacted customer service September 10, 2007 to find out what I could do. I have sent several emails and the last one I received was on October 23, "Thank you for contacting DeLonghi Customer Service. We do apologize for the inconvenience, but it may be up to two weeks because the managers are out at this time in training meetings. As soon as we hear a response from the manager we will contact you. Thank You,DeLonghi Customer Service". I decided to call on my day off November 26 and I'm am currently on hold(30 minutes and counting) as I type this. Also, this model is no longer on Delonghi's website. So, if want a machine that can be repaired and you want customer service - DO NOT BUY this one or buy anything from Delonghi. Oh, I just spoke to someone and they said I need to go through American Express to get my refund. They said that the back order time for that part is confidential and they could not tell me if that part is part of the motor, which has a ten year warranty- what???? Enough said......
When it works - it's great, when it doesn't - buy a new mixer! July 5, 2007
Ronald A. Raab-long (Magnolia, DE USA)
27 out of 29 found this review helpful
We also read all the reviews and finally settled on the DeLonghi. This was after sending back the KitchenAid professional model because the whisk didn't seem to touch the bottom of the bowl!
We got the DeLonghi in July 2005. It worked really well for just over a year, and then the "planetary" gear broke. That's the gear that allows the attachments to spin while rotating around the bowl. In September 2006 we dropped the mixer off at the only authorized DeLonghi service center in our little state (Delaware). Since then the service center has been waiting for the part. We are coming up on the first anniversary of the mixer being in the shop!
The service center calls about once a month, just to let us know that DeLonghi says it will be the end of the next month before they get the part.
I've tried dealing with DeLonghi's customer service directly. In January 2007 they sent me a message stating that the parts were on their way from Italy. Well, that must be some slow boat. BTW - In that same message they informed me that the gear for this mixer is NOT the same as the one used in the Kenwood, and would not work.
Bottom line - when it actually works it's a great mixer, very powerful, noisy - but not too much so, and looks great. But getting DeLonghi to support their products after the sale seems to be a lost cause. We could have burned out a cheap KitchenAid while waiting...
 Excelent product !!! June 26, 2007
Juan P. Moretti (Everett, MA, USA)
4 out of 5 found this review helpful
I'm impresed with the power of motor of this mixer and It has 10 (TEN) years of warranty!!!. It can mix any kind of dough, from the softest to hardest with high velocity without any problems... Just I love it!
Highly recomended!
An amazing product June 5, 2007
Carole Ingraham (Santa Barbara, California United States)
5 out of 5 found this review helpful
I have had my mixer for more than 2 years now, and love it. I am able to make large batches of cookies and quick breads. I only wish it were 9 quarts because when I make 4 loaves, it's a bit much (but it works). I have the food processor attachment, the juicer, and the chopper, and they all work really well.
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